Delivery Policy

At Baby&Chill , we do our best to make our product descriptions as detailed as possible so that you don't encounter any surprises when you receive our products.

We want our customers to know exactly what they are ordering.

Delivery times:

Orders are prepared and shipped by our teams from our warehouses within 24 to 48 hours (excluding weekends and public holidays).

It then takes between 6 and 11 working days (excluding weekends and public holidays) for your item to arrive at your home.

During peak periods, it may take up to 6 days before shipping. Our packages are shipped by La Poste, and we do not work with relay points.

Order cancellation:

We pride ourselves on our ability to quickly process all orders placed on our site.

Most orders are processed within 12 hours. If you wish to cancel your order, please email us at contact@babyandchill.com as soon as possible.

A large majority of items in stock are processed and/or shipped within 24/48 hours, it is imperative that you contact us during this period, so that we can attempt to cancel your order before it is processed and/or shipped.

No request to cancel your order can be taken into account if it has already been processed.

Address error:

It is your responsibility to verify the accuracy of this address and to contact us promptly to inform us of any changes. These changes can only be made if your order has not yet been processed.

We cannot be held responsible for incorrect shipping information . We are also not responsible for refused or undeliverable orders (inaccessible addresses, incomplete addresses, etc.).

In these latter cases, these packages can be returned to us, but not systematically.

If your order is returned to the sender, we will offer you a refund of your order less the shipping costs or we will offer you a reshipment, whichever you prefer.

You are not eligible for reshipment or refund of your order until your package has been received by the sender.